Privacy Policy

Privacy Policy

Introduction

Welcome to https://collision-repair-customer-service.collision-talk.com (hereinafter referred to as “Collision Repair Customer Service,” “we,” or “the Company”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, handling, and disclosure of data in compliance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado’s Consumer Privacy Act (CPA), Colorado, USA
  • Utah’s Consumer Sales and Service Act (UCPA), Utah, USA
  • Connecticut’s ConnectiCut Data Privacy Act (CTDPA), Connecticut, USA
  • Virginia’s Consumer Data Protection Act (VCDPA), Virginia, USA
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our online presence, including but not limited to:

  1. Our official website at https://collision-repair-customer-service.collision-talk.com.
  2. Any applications, software, or services offered by us.
  3. Interactions between our users and the above-mentioned platforms.

Please note that this policy does not cover third-party platforms, apps, products, or services accessed through links on our site. These entities have their own privacy policies, and we encourage you to review them before using such services.

Processing Activities

This Privacy Policy guides how we interact with users when:

  1. You use our applications and services as an authorized user.
  2. You visit our websites linked to this policy.
  3. You receive communications from us, including newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various forms of personal data, which can include:

  1. Account Information: Details related to your user account creation and maintenance, such as usernames, passwords, and profile settings.
  2. Payment Information: Credit card details, billing addresses, and payment transaction records required for processing purchases or services.
  3. Financial Information: Data associated with your financial transactions, including bank account numbers (if provided) and investment portfolios (if relevant).
  4. Purchase Information: Details about products or services you’ve purchased from us, such as order history, delivery addresses, and product preferences.
  5. Mobile Device Identifiers: Unique identifiers like IP addresses, device IDs, and mobile phone numbers for the purpose of delivering targeted content and improving user experience.
  6. Location Data: Information about your geographical location when you interact with our services, used to provide personalized services and analytics.
  7. Feedback: Comments, reviews, and responses you share with us regarding our products or services.
  8. Social Media Information: If you choose to connect our services to your social media accounts, we may collect data from these platforms as permitted by your privacy settings.
  9. Product Information: Details about the products you show interest in, view, or purchase on our site.

We gather this data through various means: user input forms, website analytics tools, cookies, and third-party services. Additionally, we may receive personal data from third parties who assist us in providing services, subject to their respective privacy agreements.

Cookies

Cookies are small text files stored on your device when you visit our websites or use our applications. We utilize cookies for several purposes:

  1. Strictly Necessary: These ensure the basic functions of our website and apps, such as allowing you to log in.
  2. Preference: Cookies remember your preferences, like language settings and display options.
  3. Analytics: They enable us to analyze user behavior, improve our services, and tailor content to your interests.

Users can control non-essential cookies through our Cookie Manager, giving you choices regarding data collection and usage.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, plus additional periods required by law or for legitimate business reasons. Once the retention period expires or upon request, we securely delete or anonymize your data.

Security Measures

Collision Repair Customer Service implements robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include:

  • Encryption of communication channels and data storage.
  • Engaging secure third-party processing partners who adhere to strict privacy standards.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18 (or a younger age as defined by local law). If you believe we have collected such data in error, please contact us, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

  • Access, rectification, or erasure of your data.
  • Restriction on processing or objection to specific uses of your data.
  • Data portability rights, allowing you to transfer your data to another controller.
  • The right not to be subject to automated decision-making processes (unless necessary for performing a contract with you).
  • The right to withdraw consent at any time.

To exercise these rights or have any data-related queries, please contact our Data Privacy Team using the details provided below. We will respond within a reasonable timeframe and in line with applicable laws.

Changes to Policy

Collision Repair Customer Service reserves the right to update this Privacy Policy from time to time. Any changes made will be posted on this page, and we encourage you to review it periodically for any revisions.

Contact Information

For all inquiries, unsubscribe requests, or if you have any questions regarding our data practices, please contact us:

  • Email: [email protected]
  • Mailing Address: Collision Repair Customer Service, Privacy Team, [Mailing Address], [City, State/Province, Zip Code].